Shipping policy

Effective Date: 1/1/2026

At Zen Holystic, we are committed to delivering your order as quickly and safely as possible. All orders are fulfilled and shipped by our trusted suppliers.

Order Processing Time

  • Orders are typically processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Times

United States

  • Depending on the supplier, delivery may vary. The options below are not guaranteed:
    • Zen+ Shipping: Estimated delivery: 1–3 business days
    • Standard Shipping: Estimated delivery: 5-10 business days
    • Economy Shipping: Estimated delivery: 10-20 business days
  • Each option above is displayed within the product detail page. If it is not displayed, then estimated delivery is 5 to 10 business days
  • Some items may take longer due to supplier handling times or shipping delays

International Orders

  • Orders are not delivered outside of United States at this time.

Shipping Methods

  • Each supplier uses their own shipping method

Tracking Your Order

  • After your order ships, a tracking number will be provided via email.
  • You can track your order through the link provided.
  • Some international carriers may take a few days to update tracking information.

Lost, Damaged, or Delayed Orders

  • If your order is lost or damaged in transit, please submit a request to Customer Support.
  • We will work with the supplier to resolve the issue, which may include:
    • Replacement of the item
    • Refund if replacement is not possible

Please allow 1–2 business days for us to respond to shipping issues.

Customs, Duties, and Taxes

  • International customers may be subject to customs fees, import duties, or taxes.
  • These fees are the responsibility of the customer and are not included in shipping costs.

Additional Notes

  • We are a dropshipping store. Items are shipped directly from suppliers, not from our physical location.
  • Delivery times can vary due to supplier handling, carrier delays, or global shipping conditions.